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An internal resource tool to locate forms, share ideas, and check out the latest approved Harbor vendors. For login assistance, please contact your direct manager.
Kudos to Overlook at Berkeley Lake
This letter is to inform how nice and helpful staff at Overlook Berkeley Lake apartments are specially Mrs. Kassandra that has gone above and beyond her duty to help me with the problems I have had with my water bill. I will also like to note that Ms. Kyla is a very pleasant and helpful individual and having such employees is a great asset to every company, Sincerely, Guity -Resident at Over Look
Kudos for Baybrook Village
Rachel, Based on my interaction with you for the last two months, I feel obligated to really thank you for your prompt response and assistance in taking care of issues related to the apartment occupied by me. I was truly impressed by your professional approach in handling and resolving long outstanding issues promptly and amicably. Professionals like you are great assets for their organizations. -Hadi Baybrook Resident
Kudos for Silver Rock
Hi Dee, Thank you so much for Everything!! Yr a GREAT ASSET to the company you work for! If it wasnt 4 U & yr Great Customer Svc, and Always Happy outgoing thoughtfulness, thats what kept me coming back to Silver Rock to try & make it my home. So tell yr Boss I appreciated ALL yr help in this matter. Have a Great Holiday Season!! Diana G.
Kudos to Brazos
You all are too sweet. I LOVE it! I have never felt so welcomed, cared for and appreciated as a resident until The Brazos. Thank you for being so informative and for asking us residents for feedback to make this place even BETTER. Also, it is so refreshing to see such kind, attentive faces each time I visit the office. Please forward this email to the appropriate party for kudos to the team at The Brazos community because it is unequivocally a commendable environment and overall experience living here. I may never leave! Many thanks, Brittany
Kudos to Hanover
I wanted to send this note to express my pleasure with the representatives in the leasing office. On the few occasion I have had to take care of business in the office, where the attitude of the staff and expeditious resolve of my concerns is greatly appreciated. It takes little effort to write you when there is a problem to express a grievance. But, because the atmosphere and professionalism of David Queen, and the new young lady is to be commended. I felt compelled to send this correspondence. The reflection of how business is run starts at the top. So, I encourage you to keep doing what you are doing so that your employees can continue to represent professional qualities that encourage support, and be an establishment where people desire to do business. Regards, Caron
Kudos to Hamptons at Town Center
To The Hamptons. Thank you for easing my transition to my new apartment home. Your smiles and attitude are outright great and is commendable. I appreciate all of you especially Robyn, Vanessa, Karen, and Lisa. Again Thank you, Vincent
Kudos to Lakes of Bellevue
I would like to take this opportunity to express my gratitude for the on-site management of the community for which I reside. With the recent flooding in Nashville, The Lakes of Bellevue Im sure had numerous apartment floods. I consider myself very fortunate as my apartment was unaffected, however I must commend the Property Manager, Jeremy for what was seemingly going above and beyond for the residents. It was a great comfort to see him on the property after hours working delingently to remove dubris and water and to help all of those involved. The communications that I received from the property regarding the flood was a tremendous help as I did not have water for a short time. They posted a visible sign at the entrance stating there was a water shortage and I also received an email. It is a great comfort to feel as though Im treated as a person and not just a number. The customer service I have experienced from Jeremy and his staff is what has made my decision to sign another year lease. Thank you, Michelle S.
Kudos from Resident for Creekside Corners
Good afternoon Laura, I would like to thank you, Kifanie and John for taking care of my maintenance concern so swiftly last Friday. The maintenance repairman, John, came out to my unit promptly. He was very professional and thorough when he repaired the problem. He not only cleared the back-up in the relief drain, he changed the filter on the inside unit and checked the freon charge on the outside unit. He patiently listened to my concern and later explained what caused the problem. You always hear when things go wrong. Here is an example of things going right. Thank you, Shannan
Kudos for Bella Vida
Good Morning, I currently reside at Bella Vida at Coyote Ridge in Carrollton, TX, I have lived here for about a year and a half and just wanted to pass on some residence feedback. Since I moved in last February I have really enjoyed living there, anytime I have had a problem whether it was maintenance or just a question needing answered, the office staff has been extremely prompt with responding and rectifying the matter! Recently, I had an issue with making online rent payments, I emailed the office and the same day received a response from April Weand the property manager, she was very attentive and saw to it that the problem was corrected in a super timely manner! This is wonderful as I am having surgery Wednesday of this week and being able to pay my rent online is such a convenience for this month and the months to follow! It has been a wonderful pleasure working with April and Staci Hasman and Laura Bridges! They have the utmost customer service! I have lived in several other complexes and never received such wonderful customer service as I have at Bella Vida especially the 3 ladies named above. I have recommended Bella Vida to several friends and will continue to! Prior to moving into Bella Vida I visited several other properties in the area and was not near as impressed with the property itself but the office staff. From the day I viewed the apartment that Staci showed me to now I have been super pleased with everything about Bella Vida! Keep up the phenomenal work! Thanks so much!! Kelly M.
Kudos to Silver Rock
I moved in to unit #1315 at Silver Rock Apartments on January 8, 2010. I wanted to make sure you knew that I am very pleased and impressed by the condition of my unit when I moved in. I worked as a leasing agent for several properties in the past and am familiar with the work that goes into a "make ready". My unit was clean and everything was in perfect order...it looked fresh and new despite this not being a brand new property. The Silver Rock team exceeded my expectations! I am also very appreciative of how wonderful, caring, and gracious the gals in the office were while working to get me leased, approved, and moved in. I am going through a divorce, which is never fun...but it was one less thing I had to worry about knowing that the gals were ready to help ease me through the whole leasing process. I wanted you to have some feedback about a very positive experience since we live in a day and age when most of the time you only hear the negatives. Please pass my thanks along, so that the team at Silver Rock may have their efforts recognized and commended. Sincerely, Tammy C.
Kudos to Stone Ridge Apts.
Thank you so much Danielle. Angel has come, let loose his magic fingers and fixed everything! I count myself so lucky to live in Stone Ridge with people like you and the guys to keep everything running so smoothly. Thanks again! Paula
Kudos to Vail Village
I live at Vail Village in Dallas, Texas and I just wanted to compliment the staff you have working for you here at this location. The ladies in the office have always made sure every request I have has been filled, and our maintenance men here are unbelievable. Anytime I have needed anything they have taken more then good care of me, and I just wanted to let express my gratitude for the staff you have managing my household. -Rebecca, Resident at Vail Village
Kudos for Woodshire
This letter is to Jerry Callis and Harbor Group Management Company. I want you and the Company to know what a great job your employees have done for us. We moved into Woodshire on May 24, 2010. From that date to present, they have done an excellent job in handling any and all problems that have arrived. They also have been very considerate and professional. In this day and time it is very hard to find a team effort like you have at Woodshire. Great Job! Thank You, Victor N. & Wanda S.
Kudos to Fox Hill Mutual Homes
Today is my move in date at this property and I must say I am well pleased with the apartment. The unit was beautiful and the staff was very friendly and kind throughout the entire move in process. I would recommend this property to anyone and Im excited about living here. Written by, Tosha B. Resident at Fox Hill Mutual Homes
Kudos to Hamptons at Town Center
I would like to thank your team for the prompt response to my service request. I added a service request online late last night because my heat didn’t blow hot heat and when I came home this evening, the heat was functional and I walked into a cozy home. I appreciate your immediate action. Thank you. Melanie
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